Understanding KYC and AML Requirements
KYC stands for Know Your Customer: the casino checks that each player is a real person of legal age and that the account data is genuine. AML stands for anti-money laundering, the wider effort to stop gambling accounts from being used to move money that does not belong to the account holder. For a player the practical result is the same: a few documents, sent once, before a withdrawal is paid.
Kaasino is operated by Fortaprime SRL, licensed as Global Curacao, and the age limit for every player is 18+. The rules on this page sit alongside the terms and conditions.
Why Verification Is Required
Verification is tied to withdrawals. You do not need to send anything to register or to deposit, which is the idea behind the "play first, verify later" approach, but a payout is released only after the check has been passed. The checks serve several purposes:
- Account security: the person asking for a payout has to be the owner of the account.
- Payment verification: the card, wallet or bank account used for deposits must belong to you.
- Age confirmation: only players aged 18 or over may use the site.
- One account per player: duplicate accounts are not allowed.
Information and Documents That May Be Requested
The casino may ask for several kinds of documents. Everything should be in Latin letters and clearly readable, and video verification is accepted as an alternative to sending documents.
- Identity document: a valid ID, sometimes together with a selfie holding the ID.
- Proof of the payment method: a document showing that the card, wallet or bank account you deposited with is yours.
- Proof of address: a utility bill or a similar document in Latin letters.
- Video verification: a live check that can replace the documents above.
Requests can differ depending on account activity, so the exact list shown by support is the one to follow.
Verification Process Overview
The process is short when the files are ready. The review takes up to 1 business day under the terms and conditions, and the withdrawal itself is then processed within 0–48 hours.
- Register and play. Open the account, deposit and play without sending documents.
- Request a withdrawal. The verification request is made when you ask for a payout.
- Send your documents. Use the live chat or e-mail support@kaasinoonline.co.uk, or arrange video verification.
- Wait for the review. Verification takes up to 1 business day.
- Receive the payout. After approval the withdrawal is processed within 0–48 hours; the payout limits and fees are on the withdrawal page.
Verification Rules at a Glance
| Topic | Rule |
|---|---|
| When verification is required | Before a withdrawal is paid; you can play first |
| Minimum age | 18 years |
| Accepted documents | ID, proof of the payment method, utility bill or similar proof of address, in Latin letters |
| Alternative | Video verification |
| Review time | Up to 1 business day |
| Payout time after approval | 0–48 hours |
| Accounts per player | One |
| Contact requirement | The account is blocked if the casino cannot reach you for 2 weeks after a withdrawal request |
Restricted Activities and Countries
Some activities are not allowed and lead to account restrictions:
- Multiple accounts: opening a second account results in a ban and confiscation of the balance.
- Unreachable players: if the casino fails to make contact for 2 weeks after you request a withdrawal, the account is blocked.
- Restricted countries: the terms exclude players from Sweden, Spain, France, Belgium, Poland, the USA and some other countries. The United Kingdom is not on the list.
User Responsibilities
Verification goes quickest when you prepare ahead and stay reachable.
- Keep only one account and use a payment method in your own name.
- Send documents in Latin letters that are complete and easy to read.
- Check your e-mail and live chat after asking for a withdrawal, so the casino can reach you within 2 weeks.
- Be aware of your limits: tools for deposit, loss and session limits are described in the responsible gaming section.
Details of how personal data is handled are in the privacy policy.
Contacts and Customer Support for Verification
Support is available 24/7/365 and can tell you which documents are needed for your account.
- Live chat on the website.
- E-mail: support@kaasinoonline.co.uk.
- More options on the contacts page.